Priority queue
Emergency vs scheduled work with SLA timers.
Field · Plumbing
Emergency queues, parts and recurring plumbing plans
Prioritise burst-pipe call-outs, track parts on the van, capture before/after photos and sell maintenance agreements.
Features
Built for Plumbing
Dispatch & emergencies
Tech assign
Skills, zones and after-hours roster.
Customer updates
Auto SMS when tech is en route.
On the job
Parts & labour
Price book on phone; add fittings as you go.
Photos
Before/after for insurance and disputes.
Recurring plans
Water-heater and drain maintenance schedules.
Money & office
Collect on site
Invoice and take payment before leaving.
Memberships
Annual plans with priority response.
Reports
Call volume, close rate and tech revenue.
Demo
See it in action
Mock emergency board and tech invoice.
Burst · DHA Phase 5SLA 45m
No hot water · JoharScheduled
Blocked drain · AskariEn route
Open9
2 critical
After hours
Labour · 1.5hRs 3,000
P-trap + PVCRs 1,450
Emergency feeRs 1,500
TotalRs 5,950
Photos 3
Paid card
Home care · annual124
Due inspection18
Priority membersBadge on
MRRRs 268k
Renew
SMS
User journey
User journey
Emergency call to membership renewal.
Customer
- Call for help Describes the issue; gets ETA and price range.
- Tech arrives Sees status SMS; approves extra parts if needed.
- Pay Pays on site; receives photos and warranty note.
- Join plan Optional membership for priority future visits.
Dispatcher & tech
- Triage Mark emergency; assign nearest qualified tech.
- Diagnose Log parts, labour and photos on the job sheet.
- Invoice Collect payment; sync van stock used.
- Follow-up Review ask and membership offer.
Pricing
Plumbing plans
Plumbing plans for emergency and scheduled service companies.
Standard
$50 / month
Scheduling
- Job calendar and priority flags
- Customer history
- Basic SMS status
Quotes & invoices
- Mobile price book
- Invoices with pay links
Field
- Job photos and notes
Reports
- Daily job summary
Setup & support
- Up to 3 users
- Email and WhatsApp support
Pro
$75 / month
Scheduling
- Everything in Standard
- Emergency SLA timers and after-hours roster
- En-route customer SMS
Quotes & invoices
- Membership / plan billing
- Deposits and surcharges
Field & parts
- Van stock tracking
- Before/after photo sets
Accounts & reports
- Tech revenue and close rate
- Tax-ready exports
Setup & support
- Unlimited users and roles
- Priority onboarding and phone support
Show clients a Plumbing-ready Servloom
Walk through features, the demo screens and the user journey on a sandbox tailored to this industry.
Book a demo